SUPPORT / HELP


For general issue such as hardware and software installation, please visit our Tutorial Database.
Make sure you register the product so our technical department can assist you better.

 

Frequent Asked Questions "HOW TO" Tutorial
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Product Registration


* Product Name
* Operating System
Interface Port
* Date Purchase
Purchase Price Round off to $1 before tax/shipping.
* Serial Number
* Where Purchased such as which website or store?
* First Name
* Last Name
* Email
Phone Number
Short Note

  • We sell our products through our site, and our network of resellers websites or their stores!
  • We will send you a support code in email after you register your products. Write it down on your manual. We will require the code when providing technical support.
  • The product serial number for penpower products is printed on a small silver sticker on the back of your hardware, the serial number format is "dd-ddddd" (two digits followed by a dash "-" and then followed by more digits).

 

 

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